I read few comments and found out that the Sagemcom router have two bandwidth 2.4Ghz (on or off) and other one is 5Ghz (on or off). My case manager tried to call me on on saturday (why do they call when I'm driving with no handsfree) and has not called back since. Do you have the white or black (AC WiFi) Sagemcom model? Under Australian Consumer Law, the Optus modem is not fit for service as it is not doing what it is designed to do. I'm now waiting for a second modem to see if the modem is the issue but based on as yes crowd trawl, it looks like the model is the issue. I have tried resetting it. Wifi light is still not on, software setting refuses to connect but devices can connect and function as normal. After waiting over 40 minutes this morning on hold, I finally spoke to someone who promised he would call me back at 530 this afternoon. Can someone please contact me as it appears to be an issue with this useless Sagemcom modem. And then go router wireless setting, you should see wo or w1 etc . It has been working fine for more than a year (2 yrs of which I have been with Optus) though I had an option to upgrade to a new modem but I did not as it has been working fine. The problem us, the previous Optus cable modem (Netgear CG3000 V2) would give me a solid 30mbps download whereas the new Sagemcom can only give me 2mbps at best. Even though the previous Optus modem worked well and gave a great signal, this Sagemcom (or Sagemcrap as many are calling them) is obviously not up to scratch. The external button on the router that toggles the wifi is nonresponsive- pushing it or holding it in gives no response. New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? I can only access the 5Ghz option either early morning or late at night. https://discord.gg/2EDwzWa, Press J to jump to the feed. So make sure login to the router account enter username and password (found it at the back of router). The PC managed 20 (running windows 10) and the Android devices got between 30 and 45 respectively. Even though the previous Optus modem worked well and gave a great signal, this Sagemcom (or Sagemcrap as many are calling them) is obviously not up to scratch. I recommend turn both bandwidth (on) so most old and latest devices (iphone, tv, multimedia etc)  can be use on these network. On wifi, I have tried PCs, Mac, iPhones and Android devices. Remember, you need to establish a connection to the modem settings menu. I even looked at Wifi Analyser to ensure there was no conflict - it actually showed the Optus Wifi cut in and out (on a channel no one was using) whilst others remained rock solid. Let me know if any additional information would be helpful. Hi @bobby_slogger, I'm sorry to hear you're unhappy with the WiFi performance on your modem. My Sagemcom router's wifi is nonfunctional. The wired connections work fine. The average connection on the Macs and iPhones was around10mbps irrespective if I was standing next to the device or downstairs. Charter Spectrum → Sagemcom Fast 5260 - WPS not working uniqs 17235 Share « [HSI] Charter refuses to do anything • Spectrum; Honest? Hmm, it does sound like we'll need to take a look at what's going on with your modem. I assumed Sydney time but as it's now after 630 - it must be for some other timezone. By reading the yes crowd comments, it appears that these modems have known issues so why do you persist with them? Ask the tech support reddit, and try to help others with their problems as well. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. » Gerryex … I've checked your fault report and I can confirm that our Case Management team are keeping an eye on this and have a call back scheduled to follow up with you - please let us know if you need further assistance from our end here. I have now had to spend additional money to get a netgear router which surprise surprise, gives me 45mbps and is located on top of the sagemcom modem (so the house and the environment are not really an issue are they optus). Sagemcom is an ever-growing group that designs and manufactures innovative products and solutions addressing three fundamental needs: access to energy, access to internet, access to audio/video contents. Date:July 2019, i got new NBN connect. EDIT: Problem solved itself. The modem is obviously at fault. I'll keep arguing this with the TIO and Fair Trading, Hi @bobby_slogger, thank you for the update, albeit a frustrating one for you. You can also check out our channel change guide for WiFi HERE. I have tested the device and with an ethernet cable, I can get close to 50mbps down and 20 up. Press question mark to learn the rest of the keyboard shortcuts. Nice modem but have to reset it sometimes. Occasionally whenI can access the 5Ghz signal, I'll get 50mbps but that is once a day - the rest of the time I can only get 7mbps at best - usually it hovers around 3. The wired connections work fine. Click one of them to enable or disable and then you should see 2.4ghz or 5ghz bandwidth. I know my gear is not a problem as the old modem worked well on ALL devices throughout the house. It's the black one. Thing is - the modems are not fit for wifi service and should not be advertised as such or with a huge disclaimer that they offer inferior signal qualty when compared to previous and more reputable modems.